Since it’s fairly more challenging to acquire a new customer than to keep an existing one, customer loyalty is the key to stable business in any industry. With that in mind, delivering what you've promised and providing impeccable after-sales service are fundamental.
However, great products and services are not enough to keep customers loyal. Capturing the hearts of your customers is possible only provided you offer personalized customer experiences. A purchase shouldn’t be the end of your relationship with a first-time customer – you should connect to your customer over time and on a regular basis, whether it’s through scheduled emails, social media discussions, or a phone call for B2B relationships. Consistency is paramount for inspiring customer loyalty.
In today's hyper-connected world, where every customer interaction matters, Salesforce offers a powerful marketing tool enabling you to personalize experiences across marketing, sales, and service through all channels – email, mobile, social, advertising, and the Web.
The Salesforce Marketing Cloud is a user-friendly digital marketing platform that implements drag-and-drop method and empowers businesses with the following features.
The Salesforce Marketing Cloud empowers businesses of any size. While such international companies, like L’Oréal USA and Nestlé, use the Salesforce platform to keep their brand reps and retailers around the globe connected, small businesses can apply this marketing automation tool to coordinate operations and better engage with customers, too. Marketing Cloud lets you get to know your customers better and therefore plan, personalize and optimize their customer journey, thus fine-tuning and boosting your business strategy.
WaveOC will develop a robust marketing tool for your company to keep track of your customers’experiences, so that you could tailor your business methods to their preferences. With the professionally designed Marketing Cloud, you can deliver the right message via the right channel at the exactly right moment. In cooperation with WaveOC, you can bring relevance into your client relations and inspire amazing customer loyalty.
WaveOC is an experienced provider of Salesforce web services that is ready to help you connect to your customer in a wholesome and meaningful way. The company is a certified Salesforce vendor delivering tailored cloud solutions to any business.