What we do?

Analytics is only a part of the process in an ongoing business. For this reason, we start from outlining and planning the complete Salesforce CRM system or providing the most suitable pre-configured solution, like Sales Cloud. Business analysts and consultants collect requirements to decide what kind of data should be presented in reports and how they are to be formed.

With Salesforce, there are enormous opportunities for customization. Different categories of users can have access to different data slices presented in numerous ways. All dashboards and reports can be changed and enhanced by system administrators or by users themselves.

System integration is another crucial point on the way to data management. After the system has been deployed, our expert administrators pay special attention to integration and ensure data consistency throughout all channels.

ISV apps are the highest level of aligning the existing software with unique business processes. Our software developers also can create brand new interfaces for data presentation and management in a form of new ISV apps and CRM extensions.

Photo: Analytics

Work with our clients

The Salesforce Platform™ lies in the foundation of large-scale enterprise systems that spread across continents, rely on multiple databases and enable access for thousands of users. WaveOC is an established developer and integrator of Salesforce®. We know better practices of business and make them an integral part of our work.

Components and features

Wave Analytics is available as a part of Sales Cloud, Service Cloud and Marketing Cloud, as well as in other professional suites from Salesforce. Sales Wave is an application designed for managers and sales representatives, and Service Wave is aimed at service managers who use Service Cloud.

Salesforce® has options for small and medium business owners hat can fit any budget and, with proper administration and customization, become a stepping stone for ambitious project launch. Another option is to leverage advantages of being a local business with less broad-scale CRM solutions on the Salesforce ™ platform.

Salesforce® has a number of products specifically tailored for analytics:

Predictive Intelligence. The application collects real-time customer data in Marketing Cloud and enables Salesforce predictive analytics to create a detailed profile of the customer and automate marketing decisions.

Dynamic visualization engine. Wave Analytics rely on a revolutionary solution to present important data in a structured and comprehensive way. High rendering speed is ensured with cutting-edge database architecture.

Lightning Report and Dashboards. With the visualization engine, Wave Analytics is showcased in a form of striking visualizations and gorgeous infographics. It makes the Analytics app particularly user-friendly compared to standard enterprise software.

Resulting Indicators

We judge ourselves based on the level of success that we have accomplished with each single client. So in order to adequately analyze our results, we ask our customers to provide us with some feedback, after the implementation of our solutions. And here are some numbers.

Analytics is part of the process and its effectiveness may vary, depending on the availability of additional tools, but across all our clients we saw:

  • Increase in Average New Deal Size of up to 46%
  • Cases with drop in Cost Per Lead by 57%
  • Significant Task Completion Rate improvements with 42 % increase
  • Overall Cost of Sales to Revenue Ratio drop of approximately 42%

Advantages

Wave Analytics, the last generation of Salesforce Analytics Cloud, is a powerful solution to work with business data.

Parallel processing.

Massively parallel infrastructure and vertical integration ensures the fastest big data processing.

Actionable intelligence.

Structured data provides priceless insights into current performance and new opportunities.

Clean data.

This is the priority for CRM system users, and it is guaranteed by a collection of tools and wizards.

By getting WaveOC on board, you don’t just get a one-time deal with a group of professionals that can boost some of your processes. But rather you start a lifetime partnership with a team that cherishes your values and you can always count on. We are not just providing you with our services, we bring almost a decade of experience and everything that comes with it. That is why our Net Promoter Score stands 70% higher than regular industry indicators. We thrive when you thrive.

With over 7 years of experience and extensive technological resources, we are more than capable of immediate problem solving that can bring the most value to your business. We offer top of the line Salesforce solutions that are tailored specifically to serve your corporate goal, without imposing extra features and services that you won’t require.

We’ve been on this market for quite a while and it allowed us to come up with one working process that our clients can put their trust in and always get the results that they are expecting. Moreover, as a world-renowned Salesforce service provider with the reputation to uphold, we can ensure only the best customer service and work ethics. And if for any reason you are unsatisfied with the work done – full money-back guarantee.

Here at WaveOC, we stay on top of the technology game. We utilize only the most modern and effective solutions to stay competitive on the market, so as our client, you can always rest assured that the Salesforce solution you received, regardless of the area of implementation, will function like clockwork. And you can always count on us improving upon our previous job.

Your time is money, and we understand that. That is why at WaveOC we don’t waste the precious resource and start working from day 1. Our project completion speed is 73% above of the industry average. And our extensive experience on the market and dedicated approach allow us to get into virtually any project and improve ourselves as a team and elevate the success of our clients.

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