University currently employs about 550 faculty and staff. More than 7,000 students study technological disciplines at the university’s campus. Data exchange is being occurred via MS Excel spreadsheets sent by e-mail. We need to implement a solution for internal processes management: to gather and process requests from students, faculty, and staff within one system. It should be possible to schedule, comment and edit timetable with classes, build reports and send them automatically by e-mail.
All the connected with external and internal activities requests are being processed within Salesforce instance. Any employee has an access to the system and with a help of any device (desktop, laptop or even mobile phone) could input necessary information, comment and edit it. Timetable classes are managed via Tasks and custom notification scheme was implemented to inform University Staff. It is also possible to track any student's actual progress, automatically build reports on selected study period and send them to specific Staff Roles.
Salesforce based solution delivered everything Client's Staff was looking for: reduce the time was previously needed for requests processing within University, have an automated reporting solution, and to be able to access via any device or a platform.