The objective of the project was to integrate Kayako platform with Salesforce to process Customer Support Cases.
The client uses Kayako to gather and process Customer Support Cases. All employees involved in Case management are using Salesforce as a main platform in the company. Our client was to provide employees with an opportunity to process Customer Support Cases without leaving Salesforce.
Our specialists implemented integration of Kayako and Salesforce with REST API.
The solution enables to synchronize data instantly, according to user settings. They are used to define not only integration parameters like keys and tokens, but also to map any type of standard and custom fields.
The solution helps the client optimize Customer Support Cases processing, which results in: