Just because you belong to a small or medium business sector doesn’t mean you can’t compete with the giants of the industry. With Salesforce solutions, you can scale your business as you grow.
Salesforce is helping both small and mid-sized businesses easily manage customer and business contacts, accounts, leads, and opportunities, and thus increase sales productivity. The power of Salesforce is that is a centralized hub to manage and track all the information you need, while your competitive advantage lies in the synthesis of the cloud-based platform and a tailored approach to your business needs.
In the era of the customer, as your business grows from a small team to a more complex unity, you need make sure every customer experience you deliver is an outstanding one. The following are the principles that help you retain personal approach with your target audience and improve your business agility.
When Carlo’s Bakery, a family-run bake shop got its moment of glory on a popular TV show, its old-fashioned pencil-and-paper system of taking orders could no longer keep up with the amount of requests. Today, operating the network of nine retail stores, a mail order shop, and a cooking school, while selling 24,000 cupcakes weekly, the company manages all its interactions through Sales Cloud and uses Marketing Cloud to communicate with followers.
Salesforce has also helped SoundCloud, a popular audio sharing platform, as the company grew from a team of six to 200 and needed a scalable solution to manage customer information and service requests while maintaining a human touch with its audience. With headquarters in Berlin and San Francisco, the company managed to keep the two teams coordinated due to Salesforce solutions.
When deployed and adopted properly, the Salesforce platform can drive new levels of efficiency and work magic. If you are a growing medium business and are considering moving to Salesforce, WaveOC will take pleasure in guiding you to success. By implementing best practices and ensuring that Salesforce applications are configured to support your business needs, our team will deliver the game changing solutions that empower you to challenge even the heavyweights of your market.