Today’s CRMs are powerful customer relationship frameworks that revolve around processes, technology and, of course, people. All these components are expertly combined to connect with your clients and help you build stronger relationships with them through better customer service. As a matter of fact, what counts most here are customer-business relationships.
Progressive CRMs can give you even more than that. Empowered with features for sales, planning and analytics, they drive greater revenue without need to hire more business analysts and salespeople or bear extra expenses on marketing. They can even be your wordsmith in the world of social media.
Salesforce wasn’t the first CRM that came into the market, but it proves to become a foremost platform that sidestepped its technology rivals (such as Oracle, SAP and Microsoft) and speedily sto od first in the sector.
What is so special about Salesforce that has inspired a growing number of world’s companies and startups to take it on board?
Cloud-based CRM is recognized for its ability to get fine tuned for businesses with growing and changeable demands. As business needs grow, it’s easy to extend cloud capacity to meet the specific pains without need to add extra hardware, software or bandwidth.
Under guidance of professional Salesforce consulting companies, you can leverage outstanding cloud functionality to facilitate and accelerate multiple operational activities. Apart from mere customer service and support, the cloud CRM spans a powerful feature set to manage and automate sales pipelines, plan and administer marketing campaigns, connect and go deep into business data to spot trends and generate core KPIs.
Salesforce is a forerunner in cloud computing that ensures access to the complete set of its services and applications from any place – a computer or a device connected to the internet.
Cloud-based CRM solutions can be connected with APIs and other third-party services and systems. You get a unified tool that connect data from any system and operates in a way your business does.
It goes without saying that Salesforce CRM is almost a “one-size-fits-all” tool that help businesses work smarter, scale deeper and grow faster. It is an indispensable solution for large companies taking the lead and startups growing big.
Cloud-based CRMs harness the efforts of sales managers, marketers and customer service specialists, as they can efficiently manage customer information and forecast sales, spread the word across channels and build customer base, increase customer interaction quality and expand support options.
Through better customer service and support, Salesforce brings great customer experiences. Actually, satisfied and happy clients are what means the most. With more insightful data at hands, increased productivity and increased customer satisfaction, Salesforce takes your business to the next level and keep it ahead of the curve in the long view.
Haven’t convinced you yet? Get in touch with our Salesforce experts to discuss how to make our Salesforce capacity work best for your business.